Customer Survey Results
As part of our ongoing commitment to continually improve the overall DCI product and service offering, we regularly conduct DCI Customer Survey feedback questionnaires in order to fully understand what our customers think of the service. Customer feedback is of great importance to DCI and will help us to ensure we are meeting and exceeding customer expectations.
Please click on the links below to view our DCI Customer Survey's:
Customer Survey January 2010
Customer Service is of paramount importance to DCI. As a result, we recently undertook an extensive Customer Service Perception Survey in order to gain a better understanding of customer perceptions of the DCI service and of the quality and relevance of the DCI communications they have received to date.
We received invaluable feedback from our customers which will help us to improve on the overall product and service offering.
Please find some of the survey results detailed below:DCI Daily Email Contract Alert
95% of customers find the format of their daily email alert easy to use and understand
DCI Communications
88% of DCI customers stated that they are very happy with the DCI Communications that they receive
DCI Account Management Support
73%of DCI customers stated that the quality of account management support they received during their one-month free trial was either Good or Very Good
DCI Helpdesk
74%of respondents who contacted the DCI Helpdesk stated that the level of service they received was Good or Very Good
Source: DCI Customer Service Perception Survey, January 2010
Customer Survey February 2009
Finding Contract Information
75% of DCI customers rate the volume of contracts they receive in their bespoke daily email alert as being Very Satisfactory or Satisfactory
Tendering for defense contracts
My DCI
88% of DCI customers find the format of their daily email alert easy to use and understand
77% of DCI customers log in to My DCI to use the various features which help them with tendering for defense contract opportunities.
Source: DCI Customer Survey, February 2009.
