Type of document: Contract Awards
Country: United Kingdom
OJEU Ref: (2019/S 207-505618/EN)
Nature of contract: Service contract
Procedure: Open procedure
Regulation of procurement: EU – with participation by GPA countries
Type of bid required: Not applicable
Contract award notice
Services
Section I: Contracting authority
I.1) Name and addresses
Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
Telephone: +44 3450103503
Email: supplier@crowncommercial.gov.uk
Internet address(es):
Main address:
The contract is awarded by central purchasing body
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Digital Outcomes and Specialists 4
Reference number: RM1043.6
II.1.2) Main CPV code: 72000000
II.1.3) Type of contract Services
II.1.4) Short Description: Crown Commercial Service as the contracting authority has put in place a pan government collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future successors to these organisations). These bodies have a need for a compliant procurement vehicle to access digital outcomes, specialists and supporting services.
II.1.6) Information about lots:
The contract is divided into lots: yes
II.1.7) Total value of the procurement(excluding VAT)
Value:1570000000.00
Currency:GBP
II.2) Description
II.2.1) Title: Digital Outcomes
Lot No:1
II.2.2)Additional CPV code(s)
Main CPV code: 72000000
Main CPV code: 72230000
Main CPV code: 72232000
II.2.3) Place of performance
Nuts code: UK
II.2.4) Description of the procurement
Digital outcomes suppliers can help research, test, design, build, release, iterate, support or retire a digital service.
Digital outcomes suppliers must:
— comply with the technology code of practice (),
— work according to the government service design manual (),
— understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual ().
Examples of recent digital outcomes include:
— a discovery phase to create an information systems vision for the business functions of an NHS department,
— development of online resources to support medieval history teaching in secondary schools,
— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice.
Digital outcomes suppliers must provide at least one of the following:
— design, performance analysis and data,
— security,
— service delivery,
— software development,
— support and operations,
— testing and auditing,
— user research.
II.2.5)Award criteria
II.2.11) Information about options
Options no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information: Initial 12 months with an optional 12 month extension.
II.2.1) Title: Digital Specialists
Lot No:2
II.2.2)Additional CPV code(s)
Main CPV code: 72000000
Main CPV code: 72230000
Main CPV code: 72232000
II.2.3) Place of performance
Nuts code: UK
II.2.4) Description of the procurement
Digital specialists suppliers provide government departments and teams with specialists for work on a service, programme or project. The work you do has a defined scope and deliverables.
Digital specialists suppliers must:
— only provide specialists from their existing team,
— offer evidence of competence in each role if requested by the buyer,
— ensure all roles support the government service design manual’s description () of what you need to build a successful service.
Examples of digital specialist briefs include:
— a user researcher for the discovery phase of the prison visits tool,
— a delivery manager to work on the transition of the replacement driving licence product from beta to live,
— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT registrations service.
Digital specialists suppliers must provide at least one of the following roles:
— agile coach,
— business analyst,
— communications manager,
— content designer or copywriter,
— cyber security consultant,
— delivery manager or project manager,
— designer,
— developer,
— performance analyst,
— portfolio manager,
— product manager,
— programme delivery manager,
— quality assurance analyst,
— service manager,
— technical architect,
— user researcher,
— visual designer,
— web operations engineer,
— data engineer,
— data scientist,
— data architect.
Any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.
II.2.5)Award criteria
II.2.11) Information about options
Options no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information: Initial 12 months with an optional 12 month extension.
II.2.1) Title: User Research Studios
Lot No:3
II.2.2)Additional CPV code(s)
Main CPV code: 73110000
Main CPV code: 73111000
II.2.3) Place of performance
Nuts code: UK
II.2.4) Description of the procurement
User research should inform the development of all government digital services.
User research studios suppliers must provide:
— user research studio hire in the right location on specific dates.
II.2.5)Award criteria
II.2.11) Information about options
Options no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information: Initial 12 months with an optional 12 month extension.
II.2.1) Title: User Research Participants
Lot No:4
II.2.2)Additional CPV code(s)
Main CPV code: 73110000
Main CPV code: 79300000
II.2.3) Place of performance
Nuts code: UK
II.2.4) Description of the procurement
All government digital services will:
— use research to develop a deep knowledge of who the service users are and what that means for the design of the service,
— have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service.
User research participants suppliers must provide:
— access to user research participants who best reflect the users of a service.
II.2.5)Award criteria
II.2.11) Information about options
Options no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information: Initial 12 months with an optional 12 month extension.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:2019/S 129-316685
Section V: Award of contract
Lot No: 1
Title: Digital Outcomes
A contract/lot is awarded yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:2019-08-15
V.2.2) Information about tenders
Number of tenders received:999
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Official name: List of successfully awarded suppliers can be accessed via the URL below.
Town: As above
Country: United Kingdom
Nuts code: UK
Internet address:
The contractor is an SME yes
V.2.4) Information on value of the contract/lot(excluding VAT)
Total value of the contract/lot: 1120000000.00
Currency: GBP
Lot No: 2
Title: Digital Specialists
A contract/lot is awarded yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:2019-08-15
V.2.2) Information about tenders
Number of tenders received:999
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Official name: List of successfully awarded suppliers can be accessed via the URL below.
Town: UK
Country: United Kingdom
Nuts code: UK
Internet address:
The contractor is an SME yes
V.2.4) Information on value of the contract/lot(excluding VAT)
Total value of the contract/lot: 430000000.00
Currency: GBP
Lot No: 3
Title: User Research Studios
A contract/lot is awarded yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:2019-08-15
V.2.2) Information about tenders
Number of tenders received:141
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Official name: List of successfully awarded suppliers can be accessed via the URL below.
Town: UK
Country: United Kingdom
Nuts code: UK
Internet address:
The contractor is an SME yes
V.2.4) Information on value of the contract/lot(excluding VAT)
Total value of the contract/lot: 5000000.00
Currency: GBP
Lot No: 4
Title: User Research Participants
A contract/lot is awarded yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:2019-08-15
V.2.2) Information about tenders
Number of tenders received:385
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Official name: List of successfully awarded suppliers can be accessed via the URL below.
Town: UK
Country: United Kingdom
Nuts code: UK
Internet address:
The contractor is an SME yes
V.2.4) Information on value of the contract/lot(excluding VAT)
Total value of the contract/lot: 15000000.00
Currency: GBP
Section VI: Complementary information
VI.3) Additional information:
The value provided in Section II.1.7) is only an estimate. We cannot guarantee to suppliers any business through this commercial agreement.
V.2.2) Information about tenders > Number of tenders received answer is limited to 999 but the total number of successful tenders awarded is 3475.
Please also see a breakdown of successful Suppliers per lot:
Lot 1: digital outcomes = 2928
Lot 2: digital specialists = 2999
Lot 3: user research studios = 137
Lot 4: user research participants = 381
As part of this Dos 4 contract award notice, the following documents can be accessed by following link:
Digital outcomes and specialist — successful suppliers awarded
VI.4) Procedures for review
VI.4.1) Review body
Official name: Crown Commercial Services
Postal address: 9th Floor The Capital
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
Telephone: +44 3450103503
E-mail: supplier@crowncommercial.gov.uk
VI.5) Date of dispatch of this notice:
2019-10-23
